The health and safety of our team and our customers is our very highest priority at all times. Although we are curtailing all services that are not essential, we remain open to provide service calls to those who need us.
Our office located at 1988 Kirschner Road is currently closed, but our amazing office staff are still working from the safety of their homes to answer the phones, respond to emails, and assist our technicians. Part of our new safety precautions will have the dispatch team asking some extra questions to confirm that no one is experiencing any symptoms, is under quarantine, or has travelled within the past fourteen days. The office team will also advise you about our increased technician safety protocols. All of our technicians are following recommendations on personal distancing, hand washing, using hand sanitizer as needed, and of course will not enter your home if they have shown any symptoms of COVID-19.
We ask that if you need us that you make us aware of any circumstances that could put our technicians at risk.
As always, we are available 24/7 for emergency services. If you need to reach us outside of regular business hours, please call us at (778) 766-3850 and press “1″ to be connected to our on-call technician.
We sincerely hope that you and your entire household, friends, and family stay safe and healthy during this time.